FAQ
Shipping
Q: How long does shipping take?
A: All orders are shipped within 1-2 business days, and delivery typically takes between 5 to 10 business days. Please note that some remote locations may require additional time for delivery.
Q: Do you ship internationally?
A: Yes, we ship worldwide. However, please be aware that customs duties and taxes may apply, and it is the responsibility of the buyer to cover these costs.
Q: What shipping carriers do you use?
A: We use UPS, FedEx, and USPS as our shipping carriers.
Payment and Ordering
Q: What payment methods do you accept?
A: We accept all major credit cards, as well as PayPal.
Q: Can I cancel or modify my order?
A: Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
Returns and Refunds
Q: What is your return policy?
A: We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item.
Q: How do I initiate a return?
A: To initiate a return, please contact us at w13553066901@gmail.com. We will provide you with further instructions on how to return the item.
Q: Can I get a refund?
A: If your return is approved, we will issue a refund to your original payment method within 10 business days.
Q: What items are not eligible for return?
A: sale items and gift cards cannot be returned.
Q: What if my item arrives damaged or defective?
A: If your item arrives damaged or defective, please contact us immediately. We will evaluate the issue and make it right.
Q: Do you offer exchanges?
A: We do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the desired item.
Q: What if I have a problem with my order?
A: If you have any problems or concerns with your order, please contact us at w13553066901@gmail.com. We are here to assist you and ensure your satisfaction.